Last updated: March 1, 2025
Selora, Inc. ("Selora," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our enterprise data analytics platform and related services (the "Service"). By using the Service, you agree to the practices described in this policy.
We collect information you provide directly to us when you register for an account, submit a contact form, or communicate with our team. This includes personal information such as your name, work email address, company name, job title, and phone number.
We also collect information automatically as you use the Service, including usage data (features accessed, time spent, interactions), device and browser information, IP address, and log data. We use cookies and similar tracking technologies to collect this data, as described in Section 7.
If you connect third-party data sources to the Service, we may process Customer Data from those sources solely for the purpose of providing the Service to you. The nature and scope of that data is entirely within your control as the account administrator.
We use the information we collect to provide, maintain, and improve the Service; process transactions and manage your account; send you technical notices, security alerts, and support communications; and respond to your inquiries and fulfill your requests.
We may also use your information to send you marketing communications about Selora products, features, and events that may be of interest to you. You may opt out of these communications at any time by following the unsubscribe instructions in any email we send or by contacting us at privacy@selora.io.
We use aggregated and anonymized usage data to understand how customers use the Service and to improve our product. This data does not identify individual users and is not shared in a form that could be used to identify you.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:
We retain your personal information for as long as your account is active or as needed to provide you with the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for longer by applicable law.
Customer Data processed through the Service is retained according to the data retention settings you configure within your account. You may request deletion of Customer Data at any time by contacting our support team or through the account management interface.
We implement industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include TLS encryption in transit, AES-256 encryption at rest, role-based access controls, multi-factor authentication, and regular third-party security audits.
Selora is SOC 2 Type II certified. We undergo annual audits and penetration testing to verify the effectiveness of our security controls. Our security practices are available in our Security Overview document, which can be requested by enterprise customers.
Despite these measures, no security system is impenetrable. In the event of a security incident affecting your data, we will notify you promptly and cooperate fully with any investigation. We maintain an incident response plan designed to minimize impact and support rapid recovery.
Depending on your location, you may have certain rights with respect to your personal information. These rights may include the right to access, correct, delete, or restrict processing of your personal data; the right to data portability; and the right to object to processing based on our legitimate interests.
If you are a resident of the European Economic Area (EEA), Selora acts as a data processor for Customer Data and as a data controller for account and usage information. Our legal basis for processing is typically performance of a contract, compliance with legal obligations, or our legitimate interests as described in this policy. You have the right to lodge a complaint with your local data protection authority.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information). To exercise your rights, please contact us at privacy@selora.io.
We use cookies and similar technologies (such as web beacons and local storage) to operate and improve the Service, analyze usage patterns, remember your preferences, and deliver personalized content. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted or expired).
We use the following categories of cookies: strictly necessary cookies (required for the Service to function), analytics cookies (to understand how the Service is used), and preference cookies (to remember your settings). We do not use third-party advertising cookies.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Service. For more information about our use of cookies, please see our Cookie Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team at:
Selora, Inc.
Attn: Privacy Team
Email: privacy@selora.io
Address: 1234 Market Street, Suite 500, Wilmington, DE 19801, USA
We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your applicable supervisory authority.